About Delta Intelligent Building Technologies (Canada) Inc. (formerly known as Delta Controls)

Delta Intelligent Building Technologies (Canada) Inc. is a leading building controls manufacturer. For over three decades, we have provided innovative building automation solutions for commercial, healthcare, education, and leisure facilities.

Job Summary

We are looking for a Customer Support Representative focused on high-volume sales order processing, data accuracy, and ERP system management. You will engage with customers, vendors, and internal departments via phone and email to provide product information, confirm orders, and resolve inquiries. You’ll manage sales order data, track shipments, and ensure timely fulfillment while maintaining strong relationships through clear, proactive communication.

Duties and Responsibilities

• Accurately enter, validate, and manage sales orders within the ERP system.
• Engaging with customers via email or phone to process orders, provide product information, confirm stock, quote prices, and give status updates
• Handling a high volume of customer emails and inquiries efficiently
• Tracking orders and shipments to ensure timely delivery
• Resolving customer complaints or claims promptly with appropriate solutions
• Ensuring all orders reflect accurate pricing and comply with quoted agreements
• Issuing credits and adjustments when needed
• Building and maintaining strong, proactive relationships through clear and interactive communication
• Guiding customers in selecting products and recommending complementary solutions, including EQUIP, power supplies, network switches, and more
• Meeting or exceeding individual and team Customer Service KPIs
• Performing additional duties as assigned

Required Skills and Abilities

• Highly organized with excellent time management and strong attention to detail
• Comfortable performing repetitive tasks while maintaining high accuracy
• Skilled at multitasking and adjusting priorities in a fast-paced environment
• Strong problem-solving skills and a solution-oriented mindset
• Proficient in Microsoft Office (Word, Excel, Outlook) and experienced with ERP systems (SAP knowledge is a plus)
• Confident communicator, both one-on-one and in group settings, with strong verbal and written skills
• Collaborative team player who can also work independently
• Flexible, adaptable, and ready to embrace changing priorities
• Committed to accuracy, quality, and delivering great results

Minimum Qualifications and Experience

• 2–3 years of customer service experience, including at least 1 year of experience in data entry, order processing, or order management
• High school diploma or equivalent (GED)

Work Location: On Site (Shift time: 7:30am to 4pm, 5 days a week)
City: Surrey
Type: Full-time, Permanent
Salary: $42,000 - $60,000 CAD
This range reflects the minimum and maximum target payable for the base salary of new hires across all Canadian locations. Actual compensation may vary outside this range and is dependent on various factors.

Why work for us?

We provide fantastic opportunities to individuals passionate about business and technology. Delta Electronics products are the most energy efficient power products in the industry, and our company is perfect for those who want to create, design and build sustainable solutions using massively scalable, big-data architecture, with a strong focus on building automation. Here are some of the Delta perks you’ll receive from day 1!

• Employee & safety centric culture with the possibility of remote work
• Flexible hours and scheduling available
• Competitive total compensation along with generous vacation allowances
• Vacation leaves
• Wellness - onsite fitness center & company reimbursement for personal gym memberships
• Internal Recognition
• Employee Referral bonuses
• Transit accessible with free onsite parking
• Regular company events such as "Food Truck Fridays", Lunch & Learn and other planned activities